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Appily Fifty-One · canopy help desk
Grower answers,
woven into one helix
Search 12 guides across 4 canopy topics — covering 256 seed listings, dispatch, and desk support.
4
Topics
12
Answers
24h
Claim window
Desk
Monday to Saturday
01
Track order
Live dispatch status
02
Account vault
OTP & profile
03
Packet claims
Quality window
04
Dispatch rules
India carriage
05
UPI & COD
Checkout rails
06
Seed desk
Write to us
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Chapter 01
Account & checkout
Sign-up, OTP verification, and cart sync before you order sowing seeds.
01.01 How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
01.02 Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and seed desk replies reach you. Resend the OTP anytime from Account if it expired.
01.03 Where is my order history?
Sign in and open My orders to view past seed purchases, totals, and dispatch updates synced to your account.
Chapter 02
Orders & tracking
Track seed dispatch, raise tickets, and manage cancellations.
02.01 How do I track a seed order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
02.02 Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our seed desk responds during working hours.
02.03 When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for moisture-safe foil packing once confirmed.
Chapter 03
Seed packets & storage
Viability, moisture-safe packets, and quality claims for every order.
03.01 How are seeds packed for shipping?
Seeds are sealed in moisture-safe foil packets to protect viability during transit. Specialty lines receive extra cushioning where needed.
03.02 What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our Packet Integrity Guarantee for eligibility and claim steps.
03.03 How should I store seeds after delivery?
Keep packets in a cool, dry place away from direct sunlight, and sow within the viability window on the pack label.
Chapter 04
Payment & shipping
UPI, COD, prepaid shipping, and delivery coverage across India.
04.01 Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
04.02 Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping on orders over ₹500. You are redirected to the payment gateway after placing the order.
04.03 Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the Dispatch & Delivery Charter for zones and handling details.